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Registering for this site allows you to access your order status and history. Just fill in the fields below, and we’ll get a new account set up for you in no time. We will only ask you for information necessary to make the purchase process faster and easier.
Create an Account LoginThe quickest way to contact us is via emily@erosplugs.com.
You can also find and contact us via social media at the following:
Instagram: @erosplugs
Twitter: @erosplugs
Facebook @justeros
We are always more than happy to help with any enquiries that you may have.
You can purchase all of our plugs & tunnels either individually or in pairs.
It is popular in Europe to have just a single stretched ear, whereas in The United States and other continents, they are generally worn in pairs, which is why we provide the option for both singles and pairs.
Simply select whether you want a ‘Single Plug’ or a ‘Pair of Plugs’ on the product page, and then click on the ‘Add to Cart’ button.
Our website is built upon Shopify, the World’s most popular eCommerce platform, which hosts over 1 million online stores. In other words, you’re in super safe hands.
Absolutely! We ship worldwide, and have sent our jewelry to almost every country in the world.
If you do have any concerns or questions, please feel free to email us at emily@erosplugs.com
Shipping is free worldwide for all order over £35 (GBP).
UK orders are sent via Royal Mail First Class and costs £1.90.
All other countries orders are sent via Royal Mail’s AirMail service and costs £4.49
Orders are dispatched within 48 hours (Mon-Fri) to Royal Mail.
Once with Royal Mail, UK orders usually take 1-2 days to arrive and international orders generally take 5-7 days, but can take up to 4 weeks in some circumstances.
For international orders, please be patient, as once the order is within the hands of Royal Mail there is nothing that we can do until 4 weeks has passed. In most circumstances, 99% of orders will arrive before this though.
Of course. Please contact us as soon as you have realised the error so that we have the best chance to stop your order being posted with the incorrect details. We can update and amend any delivery address before your order is sent.
The quickest way to contact us is via emily@erosplugs.com.
You can also find and contact us via social media at the following:
Instagram: @erosplugs
Twitter: @erosplugs
Facebook @justeros
Yes, of course. Please let us know as soon as you can that you would like to amend the order so that we have the best chance to stop your order being posted. We will then help with any amendments that you would like to make, whether it be alternate sizes, adding additional products to the order or anything else.
The quickest way to contact us is via emily@erosplugs.com.
You can also find and contact us via social media at the following:
Instagram: @erosplugs
Twitter: @erosplugs
Facebook @justeros
We are sorry that you have received an incomplete order. Please contact us at the soonest available moment to inform us of the item(s) missing and we will do our best to rectify the issue for you as soon as possible.
We will need your name, order number and the missing item(s) in order to help you.
If on the rare occasion that you do receive a faulty product, please contact us at the soonest available moment to inform us of the issue. If you can also provide a photo alongside details of the issue, this will help us speed up the process for you.
The quickest way to contact us is via emily@erosplugs.com.
You can also find and contact us via social media at the following:
Instagram: @erosplugs
Twitter: @erosplugs
Facebook @justeros
